Unit 23 Shaftesbury Centre, 85 Barlby Road, London W10 6BN
24hr Online Booking Services - Electric Works London 24hr Online Booking Services

Website & Service Terms of Use

  1. Introduction

These terms of use and services apply between you, the user/customer of this website and company (including any sub-domains, unless expressly excluded by their own terms of use), and ELECTRIC WORKS LONDON, the owner and operator of this website and service.

Please read these terms of use and service carefully before you start to use our site and our services. By using our site and our service, you accept these terms of use and service and that you agree to abide by them. If you do not agree to these terms of use and service, please refrain from using our site and services.

  1. Agreement

By accessing, using, browsing or booking on our site and via the provided email, you agree that you have read, understood and agreed to be bound by these Terms of Use and Service and you agree to comply with all applicable laws, rules and regulations.

You may not transfer any of your rights under these Terms of Use and Service to any other person. We may transfer our rights under these Terms of Use and Service where we reasonably believe your rights will not be affected.

By accepting the estimate/invoice provided by ELECTRIC WORKS LONDON you have accepted and entered in to an contract with ELECTRIC WORKS LONDON unless you are informed otherwise in written form. 

  1. About Us

Our website (www.electricworkslondon.co.uk) is operated by ELECTRIC WORKS LONDON.

Our registered office and main trading address is: Unit 23 Shaftesbury Centre, 85 Barlby Road, London W10 6BN.

  1. Work and Costs

Any and all descriptions, pictures, etc. that are included in any catalogues, price lists, ads, or other forms of communication with the Customer are only meant to provide the Customer a broad impression of the Works; nothing in any of them shall be deemed to be a part of the Contract.

The Customer is prohibited to contact ELECTRIC WORKS LONDON engineers directly or to conclude that verbal agreements between ELECTRIC WORKS LONDON engineers and the customer is to be considered part of the contract.

Every estimate provided by ELECTRIC WORKS LONDON is subject to cancellation by ELECTRIC WORKS LONDON at any time prior to receiving an unconditional acceptance from the Customer and is assumed withdrawn if not cancelled within 28 days of the estimate’s date.

If ELECTRIC WORKS LONDON offers the Customer an estimate, and the Customer accepts the estimate, in accordance with its terms, that estimate, until otherwise provided by ELECTRIC WORKS LONDON is a firm, fixed-price quotation.

ELECTRIC WORKS LONDON bases its estimate on the data that the customer has provided. ELECTRIC WORKS LONDON retains the right to inform the Customer and to adjust the projected price to account for the revised information if it becomes clear during the course of the Works that that information was either wrong or insufficient in any aspect that ELECTRIC WORKS LONDON regards to be material. In order to account for the updated information, ELECTRIC WORKS LONDON retains the right to inform the customer and raise the anticipated price.

If the cost of any relevant parts, materials, or other products, equipment rental, or transportation increases by more than 10% before the Works are completed, ELECTRIC WORKS LONDON reserves the right to inform the Customer and to offer a revised estimate taking that rise into account. If so, the updated estimate will take effect unless the customer terminates the Contract prior to the start of the Works or, if earlier, within 48 hours of receiving the revised estimate.

ELECTRIC WORKS LONDON shall be allowed to mark up any components, materials, and other items it provides, subject to a maximum mark-up of 65% of the actual cost paid by, ELECTRIC WORKS LONDON for the relevant item. This right will be determined by market practise. At, ELECTRIC WORKS LONDON’s sole discretion, the mark-up will represent the amount of trade or other discount that, ELECTRIC WORKS LONDON was able to secure from the pertinent supplier.

  1. Accessing our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable for any disruption or non-availability of the website.

Any online facilities, tools, services or information that ELECTRIC WORKS LONDON makes available through the website are provided “as is” and on an “as available” basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

ELECTRIC WORKS LONDON is under no obligation to update information on the website. Which ELECTRIC WORKS LONDON uses reasonable endeav ours to ensure that the website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all users take responsibility for their own security, that of their personal details and their computers.

ELECTRIC WORKS LONDON reserves the right to alter, suspend or discontinue any part (or the whole of) the website including, but not limited to, any products and/or services available.

These Terms of Use shall continue to apply to any modified version of the website unless it is expressly stated otherwise.

  1. Intellectual Property Rights

All content included on this website, unless uploaded by users, is the property of ELECTRIC WORKS LONDON, our affiliates, or other relevant third parties. In these terms of use, ‘content’ means any text, graphics, images, audio, video, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users.

By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site will be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You may, for your own personal, non-commercial use only, do the following:

  • Retrieve, display and view the content on any device.
  • Print one copy of the content.
  • Download extracts for personal reference.

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content (digitally or printed) without the written permission of ELECTRIC WORKS LONDON.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

  1. Your Content

You are responsible for any content you may submit via the website, including the legality, reliability, appropriateness, originality and copyright of any such content. You may not upload to, distribute or otherwise publish through the website any content that:

  • Is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable.
  • May constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law.
  • May contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam”.
  • You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.
  • You may not upload commercial content onto the website.

You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the you supply does not violate any provision of these terms of use and will not cause injury to any person; and that you will indemnify ELECTRIC WORKS LONDON for all claims resulting from content you supply.

  1. Prohibited Use

You may not use the website for any of the following purposes:

  • In any way which causes, or may cause, damage to the website or interferes with any other person’s use or enjoyment of the website.
  • In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.
  • Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

  1. Limitation of Liability

The content on our site is provided without any guarantees, conditions or warranties as to its accuracy. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. Nothing in these terms and conditions will:

  • Limit or exclude our or your liability for death or personal injury resulting from us or you, as applicable.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, ELECTRIC WORKS LONDON accept no liability for any of the following:

  • Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities.
  • Loss or corruption of any data, database or software.
  • Any special, indirect or consequential loss or damage.
  1. Links to Other Websites

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of ELECTRIC WORKS LONDON or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them. Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.

  1. Privacy Policy

Use of this website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by this reference.

  1. Linking to our Site

Use of content from this website must be credited to ELECTRIC WORKS LONDON.

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation, take advantage of it, or is in any way a breach of the laws of England and Wales, or infringes any third party intellectual property rights. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

We do not permit our pages to be loaded into frames on your site. Our pages must load into a user’s entire window. Nor should you insert any graphic into, or play audio content over, ELECTRIC WORKS LONDON content, nor allow a pop-up to appear simultaneously with ELECTRIC WORKS LONDON content.

If we contact you to remove your links to ELECTRIC WORKS LONDON, you must do so immediately.

  1. General

These Terms of Use may be varied by us from time to time. Such revised terms will apply to the website from the date of publication. Users should check our website policies regularly to ensure familiarity with the then current versions.

These Terms of Use, together with the Privacy Policy and Cookie Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms of Use.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms of Use and no third party will have any right to enforce or rely on any provision of these Terms of Use.

If any court or competent authority finds that any provision of these Terms of Use (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms of Use will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

  1. Concerns

If you have any concerns about material which appears on our site, please email us at: [email protected]

  1. Payment terms.

50% of the invoice amount should be paid right away, for all bookings. If an invoice is not paid before the engineers arrive, the engineer will be unable to provide the customer with the services booked. The business could not be held liable for the repercussions of failing to provide a certificate with an unpaid invoice. If an invoice is unpaid for more than 30 days, there will be extra costs.

  1. Appointment amendments and cancellations:

To change or cancel a scheduled appointment, the firm requires 24 hours’ notice; any changes or cancellations made by the customer within 24 hours will be subjected to a £50 charge/cost, plus any supplies purchased particularly for the work. In the case of an Electrical Condition Report issued, the customer is fully responsible for any dangerous condition stated within the report that may lead to a hazardous situation. Engineers operate on their own Electrical Registration, and are thus fully liable for any electrical work they perform, as well as any resulting liabilities. Electrics Works London shall be entitled to full reimbursement of any expenses or damages incurred by any operative/engineer/contractor whose carelessness or defective workmanship causes Electrics Works London to be held responsible for such damages or work correction.

  1. Title to any goods

The ownership of products supplied by ELECTRIC WORKS LONDON to the Customer does not pass to the Customer; rather, the ELECTRIC WORKS LONDON retains ownership of such goods until the Customer pays ELECTRIC WORKS LONDON in full for such goods. Until ownership to the products has passed to the Customer, ELECTRIC WORKS LONDON has unlimited power to repossess, sell, or otherwise deal with or dispose of all or any portion of the goods in which title remains vested in ELECTRIC WORKS LONDON. ELECTRIC WORKS LONDON or any of its agents or authorised representatives shall have the right to enter any premises in which goods or any part thereof is installed, stored, or kept, or is reasonably believed to be so, at any time and without notice for the purpose indicated in I above. ELECTRIC WORKS LONDON shall have the right to obtain a court order prohibiting the Customer from selling, transferring, or otherwise disposing of the products. Regardless of the foregoing, risk in such goods passes to the Customer upon delivery, and the Customer shall insure such goods to their replacement value until title in such goods passes to the Customer, and the Customer shall provide ELECTRIC WORKS LONDON with a certificate or other evidence of such Insurance upon request.

If there is no answer at the door, the Engineer can wait up to 15 minutes after the appointment time. The ELECTRIC WORKS LONDON shall not be liable for any delay in completing any of its duties, or for the consequences of any such delay, if the delay is caused by any cause beyond its reasonable control, and ELECTRIC WORKS LONDON shall be entitled to a reasonable extension of time to execute their responsibilities, this extension if caused by the customer or their third-party will be subject to additional charges to paid by the customer to ELECTRIC WORKS LONDON. ELECTRIC WORKS LONDON shall only be accountable for correcting works done by ELECTRIC WORKS LONDON and shall not be liable for any subsequent harm or claims stemming from this or other work neglected or requested later and not executed at the time or stated within the contract.


Unless ELECTRIC WORKS LONDON has agreed differently in writing, it is the Customer’s obligation to secure all permits, licences, and other consents related to the Works. The Customer is responsible for ensuring that ELECTRIC WORKS LONDON has unobstructed access to carry out the Work and for making all necessary arrangements with the appropriate parties or authorities for any traffic controls and signals necessary in connection with the Work. The customer accepts all responsibilities for any delays and cancelation which is brought up due to lack of access to the site where works are meant to be carried out by the customer or third-party. 

For the purposes of carrying out the Works, the Customer shall at all times ensure a secure working environment for ELECTRIC WORKS LONDON and its employees, agents, and subcontractors. When a property is occupied but the only inhabitant is a minor, ELECTRIC WORKS LONDON will not be required to enter.

If it is necessary for the proper execution of the Works, the Customer must secure any permissions required for ELECTRIC WORKS LONDON’s to cross third-party property. The Customer must also secure any permissions required to carry out work on third-party property. Except in cases where such claim is clearly attributable to ELECTRIC WORKS LONDON’s fault, the Customer will defend ELECTRIC WORKS LONDON’s against all claims of any kind made by such third parties arising out of ELECTRIC WORKS LONDON’s presence on the Customer’s or such third parties’ property. Any loss or damage, whether direct, indirect, or consequential, incurred by ELECTRIC WORKS LONDON as a result of the Customer’s failure or delay in meeting their responsibilities under this clause will be the responsibility of the Customer to ELECTRIC WORKS LONDON.

Before the Works begin, the Customer shall, at the Customer’s expense, remove all fixtures and fittings from the working areas. Any fixtures and fittings that are not removed by the customer may be removed by ELECTRIC WORKS LONDON at their expense, but ELECTRIC WORKS LONDON will not be held liable for any damage to such fixtures or fittings, unless that damage can be proven to have been caused by ELECTRIC WORKS LONDON’s carelessness.


Customers are responsible to settle payments once the Works have been completed.

If the Customer is represented by a third party (such as a managing agent, tenant or other occupier, contractor, or other representative), that party will be held liable for payment in the event that the Customer fails to make payments, unless ELECTRIC WORKS LONDON has expressly agreed in writing to the contrary.

In the case of consumer customers, ELECTRIC WORKS LONDON is entitled to daily interest on any amount not paid by the due date for payment from the due date until payment in full at 4% above the Bank of England base rate at the relevant time, in addition to any fees incurred by any collection agent hired by ELECTRIC WORKS LONDON (with a minimum charge of £40 plus VAT in the case of amounts under £1,000 and a minimum charge of £75 plus VAT in the case of amounts of £1,000 or more). The Late Payment of Commercial Debts (Interest) Act of 1998, as amended and supplemented from time to time by Government law or regulation, will be applied in the case of commercial customers, and ELECTRIC WORKS LONDON will apply all pertinent interest and fees as permitted.


The start and end dates for the Works are simply provided as approximations. ELECTRIC WORKS LONDON shall make all commercially reasonable efforts to be present on the scheduled date and time. It does not, however, accept responsibility for late or absent material delivery or for failure to show up at all. Time shall not be of the essential of the Contract.


ELECTRIC WORKS LONDON will make every effort to complete the Works by the specified dates, but it will not be held responsible if a strike, lockout, labour dispute, act of God, or other event or circumstance beyond its control makes it impossible or impractical to complete the Works by the specified dates or at all.